This system helps one/multiple support agents to easily communicate with customers, keep details of all communication happening, maintain complete customer details, and many more. A support system is a must-have for any company selling products or Services.
Document/Knowledge management system:
With a Knowledge/Document system companies can easily publish the complete document related to one or multiple products.
Document can be easily added, remove, or modified as per requirement. Also, customers can easily search their queries in documents, share documents with others, agents can share document with customers, and a lot more.
This type of system helps to reduce tickets.
This system provides the complete features set required for help desk. Check all the features below:
- Public/private tickets
- Ticket priority with Colored labels for easy understanding
- Select product in ticket
- Product license & support validation (Codecanyon & WooCommerce licensing integrated)
- Ticket Subject, Description & additional details.
- Configurable Instruction before opening tickets
- Unlimited Super admin
- Unlimited agents
- Assign agent to specific products
- Round robin automatic ticket assignment to agents