Android versions of WhatsApp 18.104.22.168 and 22.214.171.124. But the existing users are facing this problem. Some users are also seeing this problem on its latest version.
WhatsApp Android users are reportedly worried about missing media content in the app. This problem is being seen after the recent WhatsApp update that surfaced. Android versions of WhatsApp 126.96.36.199 and 188.8.131.52. But the existing users are facing this problem. Some users are also seeing this problem on its latest version. However, the instant messaging app has not yet made any statement on this problem nor has it said anything about its fix.
WhatsApp beta tracker WABetaInfo has reported that some users have noticed that they are unable to find media content such as photos and videos on their latest WhatsApp Android version. However, that content is present in his phone which he can access in the phone’s photo and video gallery. If you are also one of those people who are facing this problem on WhatsApp, then you can get media content in the app by following the steps mentioned below.
How to fix missing media problem on WhatsApp for Android
WABetaInfo explains how to find and fix missing media content on WhatsApp for Android. However, users are advised to take a backup of their chats before going through the process.
First select WhatsApp in your phone and clear the cache. Make sure that the app is not running in the background as well.
- Now open the file manager of your phone, go to WhatsApp and go to Media.
- Now move the contents of Media folder to Android> Media> com.whatsapp> WhatsApp>> Media. Note that you only want to move the contents of the media folder, not the entire folder.
- After this you have to wait for all the content to be moved to the right place. After the process is complete, open the WhatsApp app.
You will see that all your media content is back on WhatsApp.